Saturday, April 25, 2009

Comcast Tries To Do Damage Control

Type the word Comcast into Facebook, and you will find an overwhelming number of Comcast hate groups, all with the intention of taking down Goliath, the big bully! Or, at least, getting them to change their unfair trade practices. In order to do damage control, Comcast has their employees (and most probably their outsourced sales center staff) keep up on the hate groups with the most members, and follow up with nonsense and rhetoric in order to look better. The name they use is Comcast Cares V... which is a total insult and a complete joke. I think Comcast Cares is quite possibly the best oxymoron I've ever heard!

There are WAY too many hate groups for them to keep up with, so they tend to focus on only the largest groups. And, within hours of my post, Comcast Cares V, rather than try to communicate with me directly and try to find out why exactly I was so upset, decided to go through my account (home only, and didn't care to look at or discuss my business account), and post personal information... totally disregarding the consumer-protection laws. Many have taken screen shots, so it's too late for Comcast to delete their posts and try to act like it wasn't written... like when they try to pretend that documented problems on your account don't exist.

The following is the conversation that ensued after my post:

Comcast Cares V (Comcast) wrote
at 10:56am yesterday
There are some concerns that the Office of the President will not be able to assist with. I cannot go into specifics publicly but if you would like to e-mail us, you certainly can at we_can_help@cable.comcast.com. I did review the technical concern from Feb and noticed that the modem was unplugged. We did provide a courtesy credit at that time. I know Terrence contacted you to discuss your billing concern and you were not willing to discuss with him at the time. We are sorry to hear that, but I'm sure you can contact him today if you wish. Thank you for the feedback !

Laura Goodman wrote
at 4:42pm yesterday
Please disregard comments from "Comcast Cares V." Terrence, the person Comcast Cares V suggests we contact IS PART OF THE PROBLEM. Since I personally know David Trachtenberg, I know that he refused to deal with Terrence because Terrence refused to fix the situation, instead he told David nothing could be done. Why would he be of any help now? Furthermore, if he would be of help to us now, why not before? Seems to show that they are, in fact, getting their kicks out of wasting the time of busy people.

The problem is not only Terrence, it's the fact that NONE of these individuals are held accountable.

By the way, the "courtesy credit" CCV is talking about wasn't a "courtesy" at all. Our Comcast home phone didn't work for almost 8 months. What's courteous about that? Also, isn't the very fact that CCV is disclosing personal account information a violation of privacy???

CCV is simply a damage-control drone-- probably an anonymous Brian Roberts with too much time on his hands. Get Fios!

Comcast Cares V (Comcast) wrote

at 5:10pm yesterday
The problem is a billing issue. If you are still experiencing problems or feel it's unfair, email my team at we_can_help@cable.comcast.com. We would be happy to look into it further.


David Trachtenberg wrote
at 5:59pm yesterday
Comcast Cares - That's the best oxymoron I've heard in years! LOL. Sure, come out of the wood works now and try to do some damage control on Facebook. Your B.S. is not going to fly here. We all know that your company is involved with unfair trade practices, and I am sure that the FCC, FTC and your Attorney General will not be too happy with you when I am done. And thanks for trying to air my private information on the net, only more ammo for my lawsuit. Of course you only address part of my home problem, and omit my company problems w/ Comcast completely. However, I am not afraid to air everything, and as my phone lines record both incoming and outgoing calls. I will petition the courts to use this information. This all started with taking off work and waiting at home for 4 hours while no one from your company came to my house as scheduled. And, you did the same thing at my office, numerous times. Events escalated as I lost weeks of Internet access at work.

David Trachtenberg wrote

at 6:01pm yesterday
I use VOIP at work, so w/out Internet access, I am dead. We lost tens of thousands of dollars due to your incompetence, but I was trying to keep my cool, and work things out with your company amicably, while at the same time, trying to keep my in-house counsel out of it. My first escalation at the "Office of the President" went to Terrance Petty. He proved to be completely combative and useless within minutes of our conversation, and didn't return my call at the close of business the following day (Friday) as he had promised. And non-return calls from Comcast is what has mostly plagued me w/ your company. Terrance also did not return my call Monday, Tuesday, Wednesday, or Thursday, so I escalated it again to the "Office of the President." This time, they referred back to the same office as Terrance's, except I spoke w/ Gloria Looper. At first, Gloria proved to be the second most helpful person I had dealt with at Comcast, but that was short lived.

David Trachtenberg wrote
at 6:02pm yesterday
Eventually, she stopped returning my calls too, and after a month of trying to get her to call back, I escalated this yet again to "The Office of the President". I started to figure out your game, and the call center rerouting that your company does in order to pacify your customers, and protect your true management from working. I was clear with your office that I did not want to go back to this office, and needed to speak w/ one of their managers. Your office assured me that my info would be sent in an email to the President and other higher level officials... and then who calls me the next morning, but... drum roll...TERRANCE!! Yippee!! Terrance leaves a message, and I don't call back. Instead, I call your office again to let you know that I am insulted, and demand to speak to someone whom these clowns report to, and that otherwise I am taking a trip up to Philly to meet w/ your CEO, Brian Roberts. And guess who gets the message and calls me back on the phone to discuss my account?

David Trachtenberg wrote

at 6:04pm yesterday
Would you believe...it's Terrance once again?! Wow, what a company you've got there! It's obvious why they are drunk with power over there... because you have enabled them. Rather than do your job and have some oversight, you've decided on the lazy route, and have instilled way too much power into the hands of unqualified people. Perhaps your company has taken on too many customers, and has not taken care of your own in-house management. Whatever the situation, it's not my problem, other than how it is affecting me and my business. The only reason that your company continues to treat its customers this way, is that until now, no one has truly stood up to you. Well, things are now in motion, and you've messed with the wrong guy. I've only just begun! And I'll see you in court!

Lead by a staff of attorneys, we are hell-bent on a class action lawsuit against Comcast for misleading and deceptive trade practices, as well as violating consumer-protection laws. If you feel that you too have been wronged by Comcast, please post your horror stories here. And, you may also join our class action lawsuit if you feel that you are entitled to reimbursements. If so, please email us by June 30th, 2009 at ComcastClassAction@gmail.com, and explain how you have been wronged. If we feel you qualify, we will include you in our case. You may also join us on Facebook at http://linktrack.info/df31289

15 comments:

  1. you should check out my comcast hate story here http://kylewebs.wordpress.com/2009/04/21/comcast-hates-me/

    ReplyDelete
  2. Hey this is Nate with DISH Network. DISH Network has excellent customer service and we can prove it. DISH Network is #1 in Customer Satisfaction among all cable and satellite provider and beats Comcast ten year in a row in Customer Satisfaction. We also have the most HD channels in the industry and a free standard professional installation for a six room solution. We will work hard to provide you the best TV experience possible. Check out what DISH has to offer at www.dish.com

    ReplyDelete
    Replies
    1. You'd be correct connan. Left Dish only to combine my Internet and have one bill. The bundle. Ha! Huge mistake.

      Delete
  3. I was laid off work do to the slowing economy on June 24th of this year. So I contacted comcast to see if I could lower my $158.00 a month bill. First of all the guy talked me into accepting a promo which would cost me $176.00 a month. Well the next month I did not receive a bill for $176.00 plus tax I received a bill for $406.00 dollars. They made a mistake and are sticking me with the bill. I talked to customer service and after an hour of arguing they forced me to accept a bill of $247.76 which I paid even though I should not have had to. They waited until I paid the bill and then jacked it back sending me a bill this month for another $231.00 they are dishonest and shameful business people. They take full advantage of me all the while referring to me as a tier one customer....

    ReplyDelete
  4. Congrats COMCAST, you win.

    Despite my attempts to convince you otherwise, you will be assessing me a fee for early termination on my (home) account. I merely wanted to transfer services to another area. But, because you do not service that area, I must be billed a fee.

    So, I am now switching the other accounts I control (business) to a different provider.

    You will get your fee, and you now lose my remaining accounts, and me as a customer, permanently.

    Well played.-

    ReplyDelete
  5. All of you have generic info and web addresses.i have some detialed addresses and info. I could give a class action that would turn all of your heads. Did you know they had felons door knocking in Connecticut MASSACHUSETTS Maryland. Lawyers for class action should contact empireelitemd@gmail.com

    ReplyDelete
    Replies
    1. What can we do about Comcast unfair/illegal practices?

      Delete
  6. I need to join class action against Comcast. How do I do it?
    I cancel my services on November 9 2012, because they overcharged me on my credit card $75.37.
    And from this date I don't have my internet with Comcast. I am still fighting to get this money and I don't believe that I ever get it back.
    After that I canceled their access to my credit card. But they still send me email every month and charge me for the Internet, which I don't have with them anymore

    ReplyDelete
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  10. Comcast is a crooked company and something needs to be done they can't just get away robbi ng us blindly this company needs to pay for what there doing to hard working folks.
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  11. OK my story is that they have taxes and surcharges that I understand buy what is this other charges don't say what they are I talk to superviser at Comcast he said that it is never supposed to go over 11 dollars mine is always between 26-60 dollars and on top of that my bill is only suppose to be 150 well this month 190 my month in advance is 190 come my really I'm not rich I don't know about anybody else this is not fair like I just had a baby and I just paid 400 dollars but because I owed 2.50 yes you see it 2.50 they cut me off now somebody beat that

    ReplyDelete